Local Eye Media, LLC starts working on a project upon receipt of a down payment. Unless otherwise specified in writing, the client is charged the second installment upon approval of the mock layout and creative direction of the project. The client is charged the remaining balance upon completion of the project. Websites and/or all other pieces of content are made live upon completion of the project only after all payments are cleared. If applicable, additional service fees must be paid every month.
Additional services come at additional fees, on a fee for service basis or an hourly rate. If clients require additional services, the correspondent fee is added to their invoice and they are charged accordingly.
Delays in project completion may occur when:
There is a delay in payments.
The client requests further changes in the design, structure, or content of the project.
The client purchases an additional service related to the project.
There is a delay in the receipt of any materials from the client.
Time frame estimates are approximate only and are subject to change at any time at the discretion of Local Eye Media, LLC. At any time, and at its whole decision, Local Eye Media, LLC may decide to put a project on hold.
Local Eye Media, LLC commits to ensuring customer satisfaction. However, Local Eye Media, LLC will under no circumstance be held responsible to satisfy unreasonable expectations or requests that lie outside the scope of offer of services to its clients. It is Local Eye Media, LLC's discretion to decide if a request qualifies as unreasonable or outside of the scope of services agreed upon with the client.
Services or part of services (i.e. elements of a project) that have been approved by the client are considered as services with which the client is 100% satisfied. Any further work on these services (elements of the project) will be invoiced accordingly.
Unless clearly specified otherwise, all project statuses are set as "completed" after a 3 month period has passed (calculated from the first payment date). This means no more work will be done on that project and no service will be provided. This doesn't apply to monthly services (such as hosting and domain name registration) which are provided independently of the project status, and only according to the client's payments.
If a client is not satisfied with Local Eye Media, LLC's services, the client can ask for a refund on unused monies for the stage of the project that they are in. After approval of a project element is made, the client has agreed that satisfaction has been met. The deposit on a project is non-refundable.
In regards to credit card data processing, for security reasons Local Eye Media, LLC always:
Prevents unauthorized access, maintains data accuracy, and ensures the correct use of information, the appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects online and offline, to the best of its ability.
Hires the services of reliable third party companies to manage credit card information and payment gateway secured encryptions for the websites of its clients. Such companies charge fees per transaction and/or fees per month for which the client is responsible. Most such companies offer various fee plans to best suit the needs of the client's business depending on the volume of the client's transactions.
All prices are given on a situational basis depending on the quality, size, and duration of services needed. Prices on projects are informative estimates and Local Eye Media, LLC is not necessarily committed to them. Monthly services and smaller scale services will be done at a set price based on the scope of the services needed. Please contact Local Eye Media, LLC via any method provided on our contact page for a free quote.
Local Eye Media, LLC does not assume any responsibility or liability for the content of the websites/services it provides and/or hosts. Unless agreed upon as a service, Local Eye Media, LLC is not a consultant for its clients are not assumed responsible for all that is found in their website/provided media.
Because of the nature of web design and programming work, websites always appear differently on different computers. Screen resolution, operation systems, and browsing software are just a few examples of variables that may affect the way a website looks. The client must be aware of these possible variations and Local Eye Media, LLC will not be held responsible for them.
Local Eye Media, LLC reserves the right to use trusted third party service providers on elements of a project when it will provide a higher quality result for the client and keeps a project in accordance with the timeline. Local Eye Media, LLC assumes the responsibility of the work quality and compensation of third parties.
If you have any questions or concern about these terms and conditions please contact Local Eye Media, LLC. Thank you for doing business with us.